While I was home in CT, several people commented on my super cool - if I do say so myself - eyeglasses, which I purchased here in Beijing. A great selection of frames is available at a fraction of the US price here, and most eyeglass places can reliably make lenses for almost all prescriptions.
Like everything in this super-capitalist-no-matter-what-you-want-to-call-it market, though, buying glasses definitely a BUYER BEWARE situation. Anytime you buy something of any value in China, it's essential to be very clear with the seller exactly what quality standard you're paying for and exactly what you want. For example, "I want my dress to be made of the silk that comes naturally directly from the silk worms, not from the 'man-made silk' (polyester)."
Although written, genuine guarantees and returns are unheard of, the personal relationship is king in all types of business in China. So if you develop a relationship with a vendor, you can sometimes make a promise to fix or take back an item part of your price negotiations. Of course, you had better settle this all up front before you pay, and it only works if you buy enough to make the vendor care about your business. If you haven't gotten any promises about the quality/ durability of your product, your only recourse if it turns out bad is to make a big scene and attempt to shame the vendor into helping you so the loud foreigner won't scare away other business. The efficacy of this method should not be underestimated. I had to rely on both methods the first time I purchases spectacles at a local shop in Beijing.
The shopkeeper, who lacked formal training but wore a white lab coat to prove her authority, examined my eyes using the usual eye chart method and tested several lenses until she found the ones that worked the best. It all seemed fine until I came to pick them up the next day. As soon as I donned the glasses, my left eye rebelled and fought vainly to focus, resulting in the following interaction:
ME: Oh, I'm so sorry, you'll have to re-do this lens, it's not correct.
Manager: Yes it is, I checked it myself.
ME: But I'm trying to see and it's not working. My left eye can't take it.
MGR: [taking the glasses and putting them on her own face] They look fine to me. You just don't know what it's like to have new glasses. Walk around a bit.
ME: [walking obediently] Uh, it's still not working. I see better without them.
MGR: There is no possibility they are incorrect. Your right eye is worse than your left eye, but now you're saying you don't like the prescription in your left lens.
ME: [baffled about what the heck she means] Well, this won't work. Yesterday you promised you would adjust the lens or take them back if they didn't work.
MGR: The prescription is the same as what I wrote on the slip. Wear them for a week, then if you still don't like them you can bring them back.
ME: If I wear them for a week, I'll have a terrible headache and permanent damage in my eye.
MGR: [staring at me with arms crossed, adopting the special Chinese "stonewall until the adversary gets embarrassed and walks away" approach]
ME: [staring back, thinking, "Sorry, I'm not Chinese, lady, it won't work."]
MGR: [breaking the stony silence with unassailable Chinese logic] The problem is, they are too clean. I'm sure your old glasses were dirty, but these are perfect. You're not accustomed to seeing the world in such a bright and shining way, so the colors and light are overwhelming your eyes. You have to let them adjust to this crystal clear view of everything.
A China-savvy friend with a fantastic sense of humor later pointed out I should have rubbed some dirt on the lenses then said, "Nope, still doesn't work." Unfortunately, I'm not nearly as quick on my feet as my friend Jen Christian. As I looked out the window of the shop at the "clean" and "bright" Beijing street, I really had no response.
I finally agreed to come back in a week. What? You're thinking, how could you let her beat you? But this is a Chinese negotiation, and everyone has to play their part to get the desired result.
I returned the next morning, when there were customers in the store. When I said in a loud voice, "These absolutely will not work. If I continue to wear these glasses you made me, I will go blind," the manager dutifully inserted them into a calibration machine and tested them. Of course, her machine confirmed the prescription as she intended, but I was ready with my response. "I don't care what your machine thinks, unless your machine is going to wear my glasses," I complained, looking around at the local customers who had gathered to comment on the fact that I speak Chinese. "People wear glasses, and I'm a person, and I can't wear these glasses. I might as well toss them in the trash rather than wear them and damage my eye."
With a heavy sigh, the manager agreed to re-test my eyes. During the process, the manager scolded me for answering the eye exam questions incorrectly the previous day, thereby resulting in her getting the prescription wrong. An hour later, I had a perfect pair of glasses with the correct prescription and a promise to give me a better discount if I ever go back to that shop.
I have since purchased excellent prescription eyeglasses at other places in Beijing with no hassle or confusion, but my first experience exemplified a lot of shopping situations in China. Thus, I hope you can 以小见大 "use the small to see the big" and apply the following lessons to shopping when you visit me in China.
1) Know exactly what you want, and at what price.
2) If it's expensive, get whatever promises you need before you settle on a price with the vendor.
3) If the product is not what it's supposed to be complain, remind the seller what he/she agreed, then complain loud enough to interest bystanders. (This only works if you think the bystanders will side with you, which is not usually the case at large markets, where the other vendors are in the same situation with your seller side by side every day.)
4) Don't give up. The Chinese don't take no for an answer, so neither should you. If you wait around or keep coming back, you will earn the vendor's begrudging respect and build a relationship with him or her.
5) Give the other side an "out" so the vendor doesn't have to lose face. ("You're right, of course I was the reason you gave me the wrong prescription, I must have been too tired and didn't know what I was seeing when I took the eye exam. Thank goodness I had a good night's rest last night.")